Customer Service
Here are some details about customer service; don't forget to visit the other sections of the customer service area, including the sites with shipping information and frequently asked questions. Please log in to access all of your personalized information, which includes tracking information, shipping addresses, account details, and information on order processing.
If you have any questions, please get in touch with us at +1 (321) 364-8058
Creating a User Account
At R1 Race Gear, account creation is required. You may shop with us more quickly and easily the next time if you create an account. Using a username and password, you can shop and check out with stored billing and shipping details when you have an R1 Race Gear account. During checkout, all of your addresses will show up automatically, saving you from having to enter them again. You'll be able to see your order history as well.
Billing Information
Kindly include your phone number and billing address exactly as they appear on your credit card statement. Any inaccurate information could result in your order being completely canceled or in its processing taking longer than expected.
Shipping Information
You can store multiple shipping addresses in your address book for easier shopping and checkout. We currently use DHL, FedEx, USPS and UPS to ship all orders domestic and international.
Out-of-Stock Products
We go above and beyond to guarantee that the things we sell are available. Occasionally, though, we can run out of a specific item. We will inform you within one business day of your order if the item is out of stock. You will be given the choice of receiving store credit, placing the item on backorder, or selecting another item.
Payment Options
At this time, we accept Visa, MasterCard, or PayPal as our payment options. Select any one of these options at checkout on our website. Or, order toll free at +1 (321) 364-8058
Invoice copies
An invoice will be emailed to you as a confirmation of your order immediately after you place your order. To request another, copy of your order, please email sales@r1racegear.com to request another copy. Please provide your name and order number.
Sizing Info
Whenever possible, we have provided a link to the sizing chart for each product on the upper part of the product page below the title. If you would like further assistance regarding sizing, please get in touch with us toll free at +1 (321) 364-8058 or email us at sales@r1racegear.com